Terms of Service
1. Estimates & Service Agreements
Proposals and Financial Estimates provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Service Agreements that have been written, but not signed by the client will only be accepted within 30 days after the delivery date. A new Service Agreement may be drawn up upon request.
All of our website projects are structured in 3 phases. 1st phase includes planning, hosting setup, WordPress installation, website structure design (Information Architecture), and installation of necessary plugins. 2nd phase includes website page design, functionality configuration, and filling website with web copy and branded content. The 3rd phase includes testing, fine-tuning, launching and transferring website to a client. These phases are specified in detail in the Service Agreement based on requested website package by a client.
3. Fees & Payments
Unless specified differently in the Service Agreement, all new web design projects require an initial 50% deposit that will be due at the signing of the Service Agreement. The remaining 50% balance will be due upon the end of 1st phase, prior to the start of the second phase, and after the admin login is provided to the client. We accept payments via Bank Transfer, PayPal, Payoneer and Transferwise. Our payment details are stated in the Service Agreement.
In exceptional urgent situations we are reachable virtually 24/7 via chat or phone. However, based on the principles of efficiency, most of our communication is held via email. We strive to keep communication as straight and clear as possible, so to maintain a transparent and smooth business relationship.
5. Disclaimer of Warranties
We shall create a website for your purposes and to your specifications. We do not represent or warrant that your new website will create any additional profits, sales, exposure, brand recognition, or the like. We are not liable if the website does not lead to your desired long- term result(s). We cannot guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we cannot be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this website and any other web pages, even if you have advised us of the possibilities of such damages.
If you request a new domain, we will cooperate in registering the domain name with a preferred service at your expense. You shall own all rights, title and interest in and to the domain name and all intellectual property rights related thereto. If you already have a domain, you are responsible to contact your host and setup a temporary sub- domain for the website with a fresh WordPress installation. If you require us to do that for you, an additional charge of €75 shall apply.
7. Hosting & Backups
We offer hosting and technical maintenance of your website for € 20 per month. If you choose to host your website with us, we will (free of charge), back up your current website to ensure no data is lost. However, if you choose to host your site externally at your own preferred host, you are responsible for backing up your website before we start the project.
8. Copy & Photo Content
You are responsible for delivering all website copy & photo content to us in a timely manner specified in the Service Agreement. This includes website translations in case of a multilingual website. We are not responsible for writing or creating any copy or looking for graphic content unless otherwise specified in the Service Agreement.
9. Content Copyrights
You are responsible for ensuring all materials (such as but not limited to photo materials) are copyright-free. We are under no circumstance liable for any problems that can possibly arise when you are using and supplying us with non-copyright-free materials. All materials that we use for creating the website are 100% copyright-free.
10. File sharing
We will create a designated shared folder structure on “Dropbox” cloud service for you to place all website files into, such as logo, style guide, photos, and copy. Files should be uploaded with clearly understandable file names and the created folder structured must be used. Under no circumstance will we accept a different way of file sharing (i.e. through email, social media or other means). The days of phase completions outlined in the Service Agreement are subjected to whether you comply with these file-sharing terms. We cannot be held accountable for the consequences of any delays due to file sharing issues. All website content should be delivered within Phase 1. In the case of delays, the website delivery will be delayed as specified in the Service Agreement.
11. Development & Delivery
We understand the importance of completing projects in a timely manner. We agree to complete the web design project as specified in the Service Agreement. This is subjected to whether you supply us with complete content and other requested materials within a timely manner as mentioned above. After the website completion, we will turn over our work to you, including any necessary files. From this moment, you are responsible for their safekeeping. We are not required to keep copies.
Alongside with the website delivery, you have the right to a 1 hour video call in which we explain the workings of your website, including how to manage the most important functions of your website (like adding new photos; editing web-copy; and handling website features).
13. Multilingual Website
In the case of a multilingual website, we install the necessary translation plugin in the 2nd phase. We are not responsible for translations. You will provide all necessary translations in a timely manner as specified in the Service Agreement.
14. Additional Changes
If you want us to make additional changes after the delivery of the new website (like add extra pages, templates or new functionalities), you can hire our services at our base rate of €50 per hour. We will draft a separate Service Agreement for this work.
15. Technical Support & Third Party Complexities
Unless specified otherwise in the Service Agreement, You are entitled to receive a 30 day technical support free of charge after date of delivery of the new website. Technical support covers complexities caused by hacking; sudden plugin or theme malfunctioning; or spam problems. This does not include any problems or issues on the site caused by editing website code or database files; removing or adding plugins; removing or adding widgets.
We are strictly forbidden to disclose or sell any of your proprietary information (things like trade secrets, know- how, or any other confidential information that you provided to us during the website project).
17. Representations and Warranties
We represent and warrant that we have the right to enter into and perform this agreement with you. We further represent and warrant that we have the right to utilize and distribute the designs created for you and that such designs are not owned by anyone else to our knowledge. In the event that we do not have these rights, we will repay any associated damages you may experience or will take responsibility so that you do not experience any damages. You represent and warrant that you have the right to use any proprietary information, including, but not limited to trade secrets, trademarks, logos, copyrights, images, data, figures, content, and the like that you provide to us. In the event that you do not have these rights, you will repay any associated damages we may experience or will take responsibility so that we do not experience any damages.
18. Ownership Rights
You continue to own any and all proprietary information shared with us during the term of this Agreement for the purposes of your web design project. We have no rights to this proprietary information and may not use it except to complete the project. Upon completion of the website, you will own the final website design. While we will customize your website to your specifications, you recognize that websites generally have a common structure and basis. we continue to own any and all template designs it may have created prior to this Agreement. we will further own any template designs it may create as a result of the Service Agreement. After the website delivery, we will own any copyrightable work, ideas, inventions, products, or other information that we create in connection with the Services we provide. We guarantee that we have the legal right to all elements related to the Services we are providing and will not hold you responsible for any third-party claims.
19. Web Site Design Credit
All custom websites we have created will have a Design by: North-Route link in the footer of every page. This is non- negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. You may pay us a fee of €300 to have this link permanently removed. Only in the case you will create an entirely new website designed by yourself or another agency, you may leave out the credit from your new website.